FREQUENTLY ASKED QUESTIONS

My shipment is delayed. What is the shipping policy?


Please be informed that some national shipping guidelines changed and will likely affect delivery lead times across the board. Please, bare with us as we process your order for shipping as promptly as possible. Find out more information on (UPS) united parcel services' website and how UPS is responding to the Coronavirus: Find out more information on (USPS) United States Postal Services' website on any business service disruptions that may be affecting your area due to natural disasters etc. Follow this link for International service disruptions in your area. Follow link for any service delays and regulatory updates for FedEx. Follow link on updates on DHL's response to Coronavirus crisis.




What is the return and exchange policy?


We want you to love your purchased items. If you are not satisfied for any reason with the final product, please call for refund within 14 days of receipt. Due to COVID-19 health reasons, sales are final and makeup is not returnable or exchangeable until further notice.




What is the customer care toll-free number?


1 (866) 746.0079 For USA & CANADA. International customers can contact us free via WhatsApp business. Simply scan QR code to contact us via WhatsApp. WhatsApp can be downloaded free from googleplay for android phone users or appleplay for apple phone or tablet users.




Do you sell your product in bulk to distributors?


Yes. We recommend distributors to reach out to us directly via phone or email to get the best prices. To remain compliant and maintain the integrity of RHO CHICAGO brand, we sell in bulk ONLY to distributors/retailors, high-end spas and salons, highly rated makeup artists. Please see customer services page for more information. International customers may contact us via WhatsApp business. CUSTOMER SERVICE




I don't have a permanent address. How can I get RHO products delivered to me safely?


Locate a local RHO CHICAGO pick-up locations nearest to you within your city or country. Use the pick-up location address as your "SHIP TO" address when placing your online order. ( Be sure to include your phone number when ordering for a courtesy call when product arrives the pick-up location ). Additionally, note that, once your products ships, you will be notified by email including a trackng code for the shipment.